Thank you for being a Valued Customer

We have created an interactive page to help you request quotes, understand your system and request service

Service Calls

A few things to trouble shoot right away.

1. Is your system on? 

Make sure that all switches are to the on position (Red switch should be up on a NewWater)

1. Test the Alarm - confirm there is red light and sound

If the system is not testing with red light or sound, please check your breaker to make sure you have power.

• Do you see any broken pipes or sprinkler heads?

Please let us know before we come out there so we can bring all the necessary materials.

• If water or sewage is coming back into your house it is likely you have a plumbing problem.

Please have a plumber verify  there is not a clog in your plumbing to the tank.  

If you need service, ​please complete the form below for fastest service.

Request Service

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For members of our service contracts

• We will respond and schedule service if necessary in 24 - 48 hrs. Monday - Friday
• There is no fee for items under warranty 
• Items not covered by warranty will be quoted parts and labor

For non-members

• There is a service call fee of $145
• Repair will be quoted parts and labor

Change in Ownership?

Click to update Ownership

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Who to Contact

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Permits and Administrative Questions
Scheduling Installation

Penny Thomas
​Operations Manager
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Email - Septic

O:  (830) 837-0050
​E:  Septic@BuildingwithAR.com

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Service/Repairs
Service Contracts

Cisco Septic
Service
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Email - CISCO SEPTIC

O:  (830) 837-0050
D:  (210) 598-9090
​E:  Service@CiscoSeptic.com

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Any Other Questions

Penny Thomas
Office Manager
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Email - Office

O: (830) 830-0050
​D: (830) 830-0053
​E:  YourSepticTeam@gmail.com

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Learn More

New Owners Start Here

Need a quote?

Please complete our request for New Bid or Service Form

Need more Information?

We are here to help. Please reach out to our Operations Manager

Septic@buildingwithar.com
(830) 837-0050